Customer Care

 


Terms and Conditions  

Returns/Exchange Policy

The Babylush collection has been carefully selected to meet high standards in quality and style.  However if you are not 100% happy with your purchase you can exchange your item within 30 days of the purchase date. The item must be returned in its original condition- original packaging, with labels, unused and unworn. Please contact via email info@babylush.com.au  to discuss your concern. Exchange items are to be returned to Babylush with a self addressed prepaid express postage satchel included with the item for the exchanged item to be sent back to the customer. Please use Express post as this allows you to record a tracking number. Babylush takes no responsibility for customer returns.     
 

Faulty Products

Babylush items are thoroughly checked before they are delivered to you and all items are carefully packed. If an item should arrive damaged, please contact us promptly to arrange an exchange (upon authentication of faulty product).  Faulty items must be returned to obtain a refund or exchange.

 

Sold Out Items

If an item you are purchasing is out of stock, Babylush will inform you promptly and offer you a replacement item. We will advise you of delivery dates should you wish to wait for the item to be delivered.  
 

Pricing Policy

Prices at Babylush are listed as Australian dollars and include GST. Babylush reserves the right to change prices at our discretion. If a pricing error occurs the customer will be contacted immediately.
 

Sizing standards

Sizing ranges differ from brand to brand. The following is a rough guide of sizes. Babylush also notes some smaller cuts and larger cuts for your shopping convenience;

0000 newborn
000: 0-3 months
00: 3-6 months
0: 6-12 months
1: 12-18 months
2: 18-24 months
3: Generally for a 3 year old etc

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 FLAT RATE EXPRESS POSTAGE $10 FOR ORDERS UNDER $99*
FREE EXPRESS POSTAGE FOR ORDERS OVER $99*

*FOR POSTAGE IN AUSTRALIA ONLY

 
 
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