BABYLUSH BLOG & NEWSLETTERS

BABYLUSH FAQ YOUR QUESTIONS ANSWERED

 by babylush on 11 Aug 2011 |
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BEFORE YOU CONTACT US, PLEASE CHECK TO SEE IF YOUR QUESTION IS ANSWERED IN OUR FAQ BELOW:
Frequently Asked Questions:

Most products at Babylush are kept in stock and your order is usually dispatched within 2 business days. If the item is currently out of stock and needs to ordered in we will notify you by email as to the estimated time until your order is dispatched.
Orders are despatched as soon as possible by Express Parcel Post. Postage time varies depending on where you are located.
Orders can be picked up from Babylush, see at check out for details
To apply a coupon code, click on "Redeem Discount Coupon" on the right middle of the check-out  page. Simply enter the code into the text box, with the security code and click "Apply Coupon".
Payments made online through Paypal and Credit Card  are protected securely by SSL, and are the quickest and easiest form of payment. You can also choose to pay by EFT


Postage is by Express Post
Up to 500g $9.20
Up to 3Kg $12.50
Shipping is selected as EXPRESS POSTAGE PARCELS with the goal of delivering your parcels securely and reliably, at the most economical price. Express Post offer next day delivery to capital cities except Darwin and Perth. (except weekends) Each parcel is barcoded which allows it to be tracked. (http://auspost.com.au/track/track.html)

If you are not 100% happy with your purchase you can exchange your item within 30 days of the purchase date. The item must be returned in its original condition- original packaging, with labels, unused and unworn. Please contact via email info@babylush.com.au  to discuss your concern. Exchange items are to be returned to Babylush with a self addressed prepaid express postage satchel included with the item for the exchanged item to be sent back to the customer. Please use Express post as this allows you to record a tracking number. Babylush takes no responsibility for customer returns   
For your security, orders on our site are encrypted with SSL technology. Your information sent via the Internet can be trusted to arrive privately and unaltered, to our server only. babylush.com.au is a secure site and all paypal and credit cards are processed by a secure 1024 bit encryption bank payment gateway. Once you place an order with babylush.com.au you will receive a confirmation email detailing the order number and shipping address.
On your credit card statement your order will be listed as Mark Mayne Pty Ltd. This is the company behind the babylush.com.au brand.

Any personal details which we receive from you as a result of an inquiry or order will be kept secure. We do not keep credit card details and we do not share your details with anyone. Period.
Our email list is used to notify Charlie and Lola customers of sales, specials and new products. If you wish to to be removed from the list please send an email to info@babylush.com.au.or click on this LINK


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 FLAT RATE EXPRESS POSTAGE $10 FOR ORDERS UNDER $99*
FREE EXPRESS POSTAGE FOR ORDERS OVER $99*

*FOR POSTAGE IN AUSTRALIA ONLY

 
 
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